F.A.Q.
Paid versions of FBReader
Common
FBReader for Windows/Mac/Linux is free. For Android and iOS, we suggest both free and paid versions. Free versions have some limitations that depend on the platform. The paid version on Android is a separate application named FBReader Premium. On iOS, FBReader is upgradable to the full version via in-app purchase.
Android
As for today, the only way is to use the Google Play store. We will publish the Premium on Huawei AppGallery soon. We do not sell FBReader Premium directly or via other stores, sorry.
You do your purchase on Google Play, and we have no additional information about the purchase. We cannot even check if the account purchased the Premium or not. You can review your purchase history on the Google site.
We are sorry that you are not satisfied with the app. You can refund via the Google Play site. Please read their support page. You also can send a request to support@fbreader.org. We do refund for a purchase made no more than 30 days before the request date. Please send us your purchase id (a string like GPA.123-456-78910). To find it, look at your purchase history. Our support is not 24/7, so please be patient.
Please note that if you make a refund, it can take some hours (or even days) until the money reaches your card/bank/etc. The time depends on your bank, not on Google or us.
iOS
We cannot refund an App Store purchase for you, sorry.
You can do the refund via the Apple interface. Please read a third-party instruction.
Book formats
Please refer our table of supported and unsupported formats.